Using the MHLC app

Most of your day in the app is the same as everyone else's on shift — the house chat, the shift report, medication sign off. This guide covers those briefly and then spends its time on the part that is yours: the food. Counting the house, turning that into a shopping list, and writing the week's meals.

1 · Getting set up

There is nothing to download from an app store. Go to hub.myhomelivingcare.com/install and follow the steps for your phone — it works out whether you are on iPhone or Android.

2 · Finding your way around

On a phone there are four buttons along the bottom:

• 💬 Chats — house chats and direct messages. This is where you land.
• 📝 Shift report — straight to the report without opening a chat first.
• 📋 Reports — look back at what has been sent for your houses.
• ⋯ More — your account (settings, text size, change password, sign out) and 🍽️ Meals. The version number at the bottom of that menu is worth quoting if you ever report a problem.

3 · Chat

Your house chats work exactly as they do for everyone: messages, photos, replies, and @ to get someone's attention.

Press and hold a message (or tap its ⋯) to react, reply, or 📋 Copy text. ＋ at the end of the row of faces opens more of them — ✅, ❌, ☕ and others — with a search box.

You can also message people directly — tap + at the top of the chat list and pick a name. Anyone who works at one of your houses can be reached that way, as can the office.

Swipe down on the chat list to refresh it. That works on the list itself, not inside a conversation — messages in an open conversation arrive by themselves.

4 · Shift reports and medication

Both live under ✚ inside a house chat: 📝 Complete shift report and 💊 Medication sign off.

“What happened when you supported…?”

Each resident’s part of the report starts with one list: tick what came up on the shift and leave the rest. Unticked means it did not happen on that shift — nobody needs to type “nil”.

• Daily living (showered, got dressed, ate meals, household tasks): ticking one asks How did it go? — Independently, With staff support or Declined to participate. Sometimes it is already filled in with “Usual for…” underneath; it should be changed whenever that day was different.
• Anything else (napped, an outing, visitors, PRN and so on): ticking it opens the questions about it further down.
• Away from the house is its own tick.
• A few questions, like restrictive practices, are still answered Yes or No.

Incident reports

✚ → ⚠️ Incident report in a house chat, or straight from hub.myhomelivingcare.com/incident-report. Two parts are new:

• Witnesses — the witness’s name, and their email and phone number if the worker has them.
• Injuries — Was anyone injured? now asks who: the client, another client, a staff member or someone else. Type of incident no longer has injury options; it says what happened (Self-harm is now its own type).
• Emergency services — replaces the police question: tick Police, Ambulance and/or Fire brigade, and each asks its own follow-ups (police station; emergency department and hospital; fire brigade report).
• Restrictive practice — if one was used: which one, whether it is in the behaviour support plan, why, for how many minutes, and what was done to reduce or stop it.

If you get interrupted

A half-written report is not lost. What you type is saved on your phone as you go — “Saved on this phone at 3:42 pm” appears under the form. Reopen it and everything is back, including which residents you had ticked. It says “Picked up where you left off” when it has restored something, and nothing is filed until you press Submit.

A draft lasts about 18 hours and lives on that phone only. If the report has been changed since you started in a way the saved answers no longer fit, it will tell you and you will have to fill it in again — half an old form filled into a new one would look complete when it was not.

5 · Shift cover

Inside a house chat, ✚ → 🆘 Can't cover a shift posts a card into that chat asking for someone to take the shift. Anyone at the house can tap 🙋 I can cover on it.

6 · 🍽️ Meals, stock take and shopping

Where: 🍽️ Meals under ⋯ More on a phone, or the 🍽️ icon in the strip down the left on a computer. Pick the house at the top right; the screen remembers which one you were on last.

There are tabs across the top:

• 📋 Stock take — count what is in the house.
• 🛒 Shopping — build the list and send it to the office.
• 🍽️ Meal plan — the week, seven days by five meals.
• ⚙ Item list — what this house keeps in, which you maintain.

The loop runs in that order, every week: count the house, build a list from what is low, send it in, and the shopping arrives with a delivery time on it. Whoever is on shift when it lands ticks the items off as they unpack.

7 · The stock take, step by step

Each row shows when it was last counted and how many there were, so you can see straight away if something has moved faster than usual.

8 · Building the shopping list

After that the list shows its progress on its own: With the office, then Ordered, then the delivery day and two-hour window once there is one, then Delivered.

9 · Writing the week's meals

🍽️ Meal plan is a grid: seven days across, five meals down — breakfast, morning snack, lunch, afternoon snack, dinner. Tap any square to fill it.

Previous week, This week and Next week are at the top right, so you can write next week's before it starts.

10 · Keeping the item list right

Each house has its own list of what it keeps in, drawn from one catalogue for the whole company. Keeping that catalogue clean is what makes the counts worth anything.

On the 📋 Stock take screen, at the top right:

• + Add an item — search the catalogue, and add a new one only if it genuinely is not there. If the name already exists the hub uses the existing one and tells you so.
• Remove items — turns the counting boxes into Remove buttons, so you can take something off this house's list. Tap Back to counting when you are done.

The same two things are on the ⚙ Item list tab, which also shows whether each item is counted in the stock take or only ever ordered.

11 · 🎓 Training

Training that has been given to you appears under 🎓 Training. The icon only shows up when you have something, and the red number on it is how many you still have to do.

Finding it. On a phone it is along the bottom, next to Reports. On a computer it is in the strip down the left-hand side.

What you will see. A card for each course, telling you where you are up to:

• Not started yet — you have not opened it
• Carry on — you started it and stopped partway through
• Done — finished, with the date

Tap Open on the one you want to do. It opens in a new page.

Working through a module. Use Continue to move forward, and Back if you want to read something again. The top of the screen tells you which step you are on.

“I understand that…” lists. Tick every box. Continue will not move on until they are all ticked, and it tells you how many are left.

Videos. Some steps have a video to watch before Continue works. If you stop partway, the video picks up where you left off next time — on the same phone or computer. On a different one it starts again from the beginning.

There are some questions at the end. The start of each module tells you how many.

When you finish, the date and time are recorded against your name, the course shows as Done, and the red number goes down by one.

The SIL modules

There are nine, numbered 01 to 09. Do them in order — each one builds on the one before.

12 · 🧮 Sheets

Sheets are spreadsheets inside the hub — like Excel or Google Sheets — that the office can share with you, for example with your house chat. Everyone who has it open sees changes as they happen.

Finding it. 🧮 Sheets only appears once a sheet has been shared with you. On a phone it is in ⋯ More; on a computer it is in the strip down the left-hand side.

Being told. When a sheet is shared with you, 🔔 Updates shows “… shared a sheet with you” — on a phone under ⋯ More, on a computer the 🔔 at the top right. Tap it to open the sheet.

• Can view — you can read it but not change it. The sheet says so at the top.
• Can edit — tap a cell and type. It saves by itself; ✓ Saved shows at the bottom right.
• A cell with ▾ is a list — tap it and choose. A ☐ is a tick box — tap it to tick.
• ⏷ Filter puts a ▾ on each heading so you can show only the rows you want, for example your house. It only changes your screen.

13 · If something is not working

I am not getting notifications

The app has to be installed on your home screen, and your phone has to have been allowed to notify you. Go to hub.myhomelivingcare.com/install and work through it again — it checks both.

I cannot see 🧮 Sheets

It only appears once a sheet has been shared with you. If you have been told one has, close the app fully and open it again.

A house is missing from the meals screen

The picker only lists houses that use the module and that you are assigned to. If one you expect is missing, ask your manager to check your access.

The stock take is empty

That house has no items on its list yet. Add them with + Add an item — search the catalogue first, since almost everything is already in there.

Something else

Message your manager in the app, or say so in the house chat. A screenshot helps — take one on your phone and send it in the chat, and include the version number from the bottom of ⋯ More.

My Home Living Care · hub.myhomelivingcare.com
Guides for the other roles are linked at the bottom of this page.