Install the app on your phone

MHLC Hub becomes a real app on your phone. It sits with your other apps, opens straight from your home screen with no browser, and โ€” this is the part that matters โ€” it can send you notifications when someone messages you or assigns you a task. Used through a browser instead, it can never notify you.

๐Ÿ”” Not getting notifications?

You only get asked once. If you tapped Don't allow โ€” even by accident โ€” the app cannot ask again, and you will hear nothing. Here is how to turn it back on.

On iPhone / iPad

Settings โ†’ Notifications โ†’ MHLC Hub โ†’ turn on Allow Notifications. If MHLC Hub is not in that list, the app is not on your home screen yet โ€” follow the steps above first.

On Android

Settings โ†’ Apps โ†’ MHLC Hub โ†’ Notifications โ†’ turn them on.

Still nothing after that? Tell your manager โ€” they can check from their side whether your phone is registered.

Open the app

Sign in with your email address and the temporary password your manager gave you.

New to the app? Read the short guide โ†’

Other guides
Support Worker guide  ยท  Team Leader guide  ยท  Back office & Area Admin guide